HELP & FAQ'S
If you are looking for an answer for anything related to our snacks subscription service then you’ve come to the right place! If you can’t find the answer to your query then you’ll find details of how to contact us below.
SNACK BOXES AND SUBSCRIPTION PLANS
We offer both Subscriptions Monthly Plans and a range of individual (one-off) snack boxes created to suit individual tastes and preferences. Please browse our Shop for more information on availability.
All of our Mini (5-item) boxes are letterbox size for convenience. The Standard Size (7-item), Our Large (10-item) and Mega (15-item) boxes are of course bigger and therefore cannot be posted and will need to be hand delivered.
Contents of the boxes will vary from box to box as we are always on the lookout for new and innovative snacks and flavours. Snacks include everything from bars, popcorn, crisps, chocolate, biltong, nuts, and lots more weird & wonderful things!
Our boxes are full of surprises, and that is what our customers really love about our service. Products change on a weekly basis so there is no guarantee that ordering the same box on consecutive weeks will contain any/all of the same contents.
We do re-stock some of our most popular products from time to time however, and so not every single box will be unique.
You are able to purchase individual (one-off) snack boxes on our Shop page. This is a great way to try out the varied snacks before committing to a subscription.
We work with a large number of independent suppliers and so cannot guarantee that all are completely free of traces of nuts and other allergens. For this reason, our products are not suitable for those with severe allergies.
However, many of our products are vegan and gluten free and we have snack boxes to suit. If you do have any additional dietary preferences, please include details in the notes on the checkout page and we will do our best to accommodate.
DELIVERY
We offer free delivery on ALL boxes. We don’t believe in offering something and then adding a surcharge on to get it to you. So the price you see is the price you’ll pay; inclusive of delivery.
All of our Mini boxes (5-item) have been designed to be letterbox friendly so you don’t need to be home to accept delivery. The standard size (7-item) boxes may be may fit some but not all letterboxes. However, our Large (10-item) and Mega (15 item) boxes are naturally bigger and as such cannot fit through your letter box and need to be hand delivered.
Our snack boxes are usually posted out within 1-2 days of ordering via Royal Mail. As such, we don’t currently offer specific delivery slots, but you can typically expect your delivery in 2-4 working days from ordering.
We entrust Royal Mail to deliver all of our snack boxes.
PAYMENT AND ORDERS
We take payment for individual boxes at checkout – once payment has been confirmed we’ll package up and post out to you.
For Subscription Plans we take payment for the first box at the time of checkout and then subsequently each Month after that, depending on the date you’ve ordered.
Subscription Plans auto renew for your convenience, so if you no longer want to continue your plan, please cancel in My Account or contact us to do so on your behalf.
You can cancel or downgrade your subscription plan at any time within your account. If you are unable to access this for whatever reason, please contact us and we will cancel/downgrade on your behalf.
You can cancel your order right up until the point that is has been dispatched. If you would like to cancel your order, please contact us.
As all our items are food products, we don’t accept returns. However, if your box is damaged or you are not satisfied with your snack box, please contact us and we will do what we can to rectify.
Yes, once your order has been dispatched, we will send you the tracking number so you can check on your snack box’s likely time of arrival.
CONTACT US
If you can’t find the answer to your query in the FAQ’s above, then please Contact Us and we’ll get back to you when we can.